Key Business Metrics & Dashboards

USDM works with your team to prioritize and select the critical few measures based on agreed-upon criteria that will form the basis of your key business metrics and management dashboards. These measures flow from, and are aligned with, your organizational goals and objectives and are developed collaboratively with the measurement team and stakeholders. 

We emphasize the "vital few" rather than the insignificant many and the real-time use of data and reports to make decisions on how to improve the day-to-day management of your business rather than the traditional "rear view mirror" monthly management review of historical data from last month's performance. 

We also work with your team to utilize information systems such as SAP BusinessObjects and Cognos to integrate data measurement across business applications to arrive at more meaningful metrics. As an example, most Quality Management systems identify the number of deviations or non-conformances by functional department on a weekly or monthly basis. 

Through the use of our business intelligence tools and integration with your ERP or MES systems, we can integrate the data and report the number of deviations or non-conformances as a percentage of the number of batch records or production orders executed during the period and analyze this data against prior periods to determine if performance is improving, declining or stagnating – a true quality indicator of enterprise performance.


  • Clintrak - Jeffrey D. Coffin
    I have had the great pleasure to work with Bob for 5 years in his position of VP of Quality at Fisher Packaging Services while I acted as Director of Quality services at a sister…
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