Meeting the Compliance Challenges of FDA Regulated Customer Relationship Management Systems in Life Sciences

During the last decade, Customer Relationship Management (CRM) systems have evolved from glorified sales force automation tools to fully fledged portals for the integration of sales and field operations into the core enterprise applications suites. Interfaces with call center/service desk systems, personal communications and social networks continue to expand and tax the CRM IT landscape. As sales and field service representatives undertake inventory management and complaint management roles, the CRM moves into the realm of FDA regulated business processes. At the same time, enterprises are seeking to virtualize this function in the SaaS Cloud ahead of other regulated enterprise systems.

This white paper will focus on the impact of these transitions and how to manage them effectively.

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