ServiceMax

USDM Life Sciences ServiceMax Validation Accelerator Pack 

ServiceMax is the leading cloud-based field service application built on the Force.com platform of Salesforce.com. ServiceMax provides comprehensive facilities for managing all aspects of the field support lifecycle for installed products for life sciences companies. 

USDM Life Sciences has partnered with ServiceMax to bring the life sciences industry a suite of validation deliverables pre-formatted to expedite the validation of the ServiceMax application. Coupled with the USDM SalesForce Cloud VAP, the two provide a vertically integrated validation and qualification solution for the ServiceMax application and supporting Force.com infrastructure platform. Based on the best practice standards of GAMP 5 and USDM’s extensive life sciences compliance experience, the ServiceMax VAP provides the highest level of assurance of compliance with applicable FDA regulations and guidances.

  • The USDM Life Sciences ServiceMax VAP provides the components and services required to rapidly and cost-effectively meet FDA regulatory requirements associated with the validation of cloud based IT applications like ServiceMax:

    • ServiceMax Validation Plan template defining the validation strategy and deliverables
    • Functional Requirement Specification (FRS) template tailored to life sciences application requirements
    • Risk Assessment template to address the basis for testing against the FRS requirements
    • Trace Matrix template to track the satisfaction of these requirements in the USDM Life Sciences ServiceMax test protocols
    • Installation Qualification protocol template to document and verify your installed configuration of the application 
    • Operational Qualification protocol template to verify the each module of ServiceMax, including:

      • Account and Contact Management
      • Installed Product and Part Stock Management
      • SLA and Warranty Management
      • Service Maintenance Contract Management 
      • Work Order/Service Order Management
      • Booking and Scheduling
      • Shipment and RMA Management
      • PM Management
      • FDA 21 CFR Part 11 Requirements

    • Performance Qualification protocol template to verify end-to-end business processes across ServiceMax modules, representing the field service product lifecycle

  • Validation Final Report template to summarize the results of the validation effort
  • Standard Operating Procedure templates ready to tailor to your operations
  • Optional subscription to updated validation scripts for new ServiceMax releases
  • Optional annual Supplier Audit reports of ServiceMax by USDM, as required by FDA regulations and GAMP guidelines
  • Available automated testing tools for ServiceMax to facilitate rapid re-validation of ServiceMax for updates to ServiceMax and Force.com
  • USDM Life Sciences consulting services to expedite the tailoring of the VAP templates to your configured ServiceMax system, and facilitate test script execution

Read About the Salesforce VAP

 

Testimonials

  • Clintrak - Jeffrey D. Coffin
    I have had the great pleasure to work with Bob for 5 years in his position of VP of Quality at Fisher Packaging Services while I acted as Director of Quality services at a sister…
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