A mobile device validation process should be included with your main system validation plan. It can be treated like its own mini risk based system validation with inclusion of the integrations to the parent platform or master system, such as Salesforce. Initially you perform an IQ on your hardware and software for the device using the specified operating system, hardware, and software application versions that you want to use. It’s best to prevent users from upgrading to newer versions of the operating system, but that is not always feasible. If you can’t prevent users from upgrading, you want your training policies and standard operating procedures (SOPs) to state that users are not permitted to upgrade to the newest version of operating system. You also want to make sure you do testing for the integration to the master system. You also need to consider whether data updates will be synced in real time automatically, offline manually, or a combination of both for situations when a network isn’t always available.
The USDM Life Sciences Cloud Team is the one you can trust when looking to move applications and business processes to the Cloud. Our team of cloud experts understand compliance, validation, implementation, mobile, data security, data migration, and system integration, and we ensure that leading cloud vendors meet and maintain compliance regulations around the globe.