The world’s leading CRM solution with the most versatile application development platform offers unmatched configurability, scalability, and security for regulated life sciences businesses.

Designed to optimize the modern business needs of life sciences companies, the combined capabilities of Salesforce and USDM deliver a world-class, continuously compliant solution to enable your digital transformation. With more than 20 years of experience serving life sciences companies and thousands of GxP projects delivered globally, USDM can fast-track your Salesforce implementations and enhancements. Contact us to discuss your Salesforce GxP optimizations today.

Easily extend Salesforce to regulated functions like R&D, Clinical, Lab, Quality, Compliance, Manufacturing, and other non-GxP areas to maximize the ROI of your Salesforce investments.

GxP Uses
R&D/Clinical/Lab Quality/Compliance Manufacturing/Distribution
  • Site feasibility
  • Study and CRO GxP collaboration
  • Trial enrollment
  • eTMF
  • Site training and site visits
  • Electronic Lab Notebook
  • Record management
  • Submission management
  • Audit Finding Response
  • Change management
  • CAPA management
  • Risk management
  • Audit Finding Response
  • Supplier Corrective Action Request
  • Inspection management
  • Change management
  • CAPA management
  • Batch records
  • Document management
  • SOP and Policy management
  • Adverse Event reporting
  • Audit reporting
  • CAPA reporting
  • Learning management
  • Device history file management
Non-GxP Uses
IT Procurement Sales/Commercial
  • Service management
  • Operations management
  • Asset management
  • Agile development
  • DevOps
  • Personal repository
  • GxP and non-GxP external collaboration
  • M&A Virtual Data Room
  • GxP file retention
  • IT project collaboration
  • Platform consolidation
  • RFP sign offs
  • SOW and MSA management
  • Vendor management
  • Purchase orders
  • Supplier contracts management
  • Track service catalog requests
  • Create and manage purchase orders
  • Create and manage transfer orders
  • Receive assets
  • Sales training
  • HCP Document Exchange
  • Patient brochure
  • Sale collateral distribution
  • Sales contracts
  • Premarket notifications
  • Knowledge management

USDM offers services to support your Salesforce environment in the following areas:

Salesforce Platform & Native Applications

Implementation and enhancement services for native Salesforce applications

  • Sales Cloud
  • Service Cloud
  • Call Center

Applications built on Platform

Implementation, integration, and enhancement services for Salesforce ecosystem applications

Custom Applications

Replace legacy applications or paper-based processes

Integration Services

Integrate with other cloud-based applications

Learn how USDM accelerated the digital transformation of a large medical device manufacturer by using Salesforce GxP capabilities to build custom applications, enhance existing processes, and streamline fragmented workflows. Read the case study.

Salesforce Advantages for Life Sciences

Many life sciences companies still rely on paper-based, older point solutions to manage key GxP processes and valuable data. These siloed information systems slow down workflows and data sharing across the organization. Further, they prevent a more holistic view of data and compliance across the enterprise and create greater risk. This older infrastructure is expensive to maintain, doesn’t help employees move quickly, and hampers a company’s ability to respond to customer, patient, and regulator expectations. Salesforce offers a future-proof, scalable, GxP-ready cloud solution.

  • Replace legacy applications or paper-based process with custom Salesforce applications:
    • No additional license cost (does not include Community licenses)
    • No additional integration cost – uses the existing database
    • No additional application cost – uses existing development tools
  • Reduce implementation and validation time and maintain continuous compliance with USDM Cloud AssuranceTM
  • Improve customer and employee experience with always-on, always-secure access from anywhere with modern cloud and mobile functionality.
  • Decrease licensing and maintenance cost for new implementations
  • Increase adoption and minimize training with a simple, intuitive UI
  • Use basic reporting and dashboard tools immediately and reduce development time for more sophisticated reporting
  • Integrate with other platforms and applications via standard connectors and open API

Learn how USDM saved a Biopharma company with $30B in annual revenue more than $500k in licensing fees by implementing Salesforce GxP capabilities, which created a baseline for automated testing and risk-based validation. Read the case study.

Contact USDM to discuss your Salesforce GxP need today.

Interested in partnering with USDM?

Take the first step towards creating more value with USDM today.

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