Delivering ROI on your CRM.
The majority of life science companies today have CRM tools or home-grown systems that can’t keep up with the complexity and rapid pace of change in the industry. We create powerful, all-inclusive CRM solutions that help life science companies to create customer-focused strategies, drive business growth, and provide information for both business intelligence and regulatory compliance.
- Compliance and risk assessment of CRM applications and processes
- Cloud based CRM implementation
- Development of validation strategy and quality plans for CRM
- Validation of CRM software packages and their integration with internal/external systems
- Development of outsourced CRM compliance strategy
- Performance of on-site vendor audits covering key IT GAMP 5/Part 11 requirements for platform and application management
- Developing detailed Service Level Agreements with CRM SaaS suppliers
- Helping execute formal Quality Agreements with CRM SaaS suppliers
- Providing qualification packages for multi-tenant/VM platforms, interfaces
- Verifying CRM system and data recovery processes, DR qualification