Addressing Consent Decrees
Learn how USDM enabled a large, global medical device company to address a Consent Decree and closeout a complaints backlog of over 600,000 service orders as well as develop a sustainable process that reduced the timeline to process, code, and closeout complaints.
- Large, global, medical device company
- Customer struggling to keep up with service orders and complaints
- Customer needed help reducing timeline for closure of complaints
- Internal staff could not support Consent Decree timeline
- Scope of project included processing ~600,000 service orders