Strategic Customer Engagement / Enterprise IT / Transformation
Mark Ohrvall
EVP of Strategic Customer Engagement
Mark Ohrvall leads strategic customer engagement at USDM Life Sciences, helping life sciences organizations execute complex, high-impact programs that modernize operations, scale enterprise technology, and improve performance in digitally regulated environments. He brings more than 30 years of enterprise leadership experience, including a long tenure at Eli Lilly and Company.
Enterprise leadership
More than 30 years leading enterprise IT, transformation, sourcing, architecture, and global business programs.
Customer engagement
Helps executive stakeholders and delivery teams turn strategy into practical, high-impact execution.
Transformation outcomes
Legacy bio cites large-scale revenue growth, operating expense reduction, and productivity gains from enterprise programs.
Mark Ohrvall's Credentials
Mark helps enterprise life sciences teams turn transformation strategy into execution that survives real operating pressure.
His experience spans global IT strategy, enterprise services, platform modernization, cybersecurity, sourcing, and complex program portfolios across regulated business environments.
Proof points
EVP of Strategic Customer Engagement at USDM Life Sciences
More than 30 years of enterprise leadership experience
Former Eli Lilly and Company leader
Bachelor’s degrees in marketing and management information systems and master’s degree in information and communication sciences from Ball State University
Primary role
Strategic customer engagement
Works with customer leaders on complex programs where technology, compliance, business performance, and adoption have to line up.
Where he helps
Enterprise transformation
Supports IT strategy, architecture, sourcing, cybersecurity, platform modernization, and large-scale portfolio execution.
How Mark helps clients solve it
Mark Ohrvall's Resources
Resources that prove the expertise.
A focused shelf of content tied to Mark's work across Strategic customer engagement, enterprise IT, and large-scale transformation leader.
May 19, 2026
Intelligent Automation in Life Sciences: An AI Use Case Dossier on Workflows, Platforms, and Operational Gains
A practical dossier on AI-enabled workflow automation, platform modernization, and operational gains.
May 7, 2026
Beyond Automation: Orchestrating the Future of Validation with GenAI and ProcessX
How AI, workflow orchestration, and validation automation can support regulated transformation.
May 19, 2026
What Is Compliant Workflow Automation?
Why workflow automation in life sciences must preserve traceability, approvals, audit trails, and validation evidence.
Contact Mark Ohrvall
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