eTMF · CTMS · EDC · CDMS
Clinical Operations & Data
Connect study oversight, CRO accountability, and query tracking with clinical data quality, access controls, validation evidence, and inspection-ready handoffs.
Case study availableUSDM + Veeva
The power of Veeva.
The confidence of USDM.
Veeva connects life sciences. We bring the validation, governance, and operational expertise to help you move forward with confidence—from your next release to your next AI-enabled workflow.
Veeva services partner
Development, Quality,
and Commercial Cloud
Vault PlatformVault AI
Supported by USDM
Validation · integration · managed services
- Veeva projects delivered globally (As of 2026)
- 425+
- Life sciences organizations served
- 900+
- Years of regulatory and technology expertise
- 25+
Customer outcomes from Veeva work
Each result links to its source case study.
Quality Cloud
85%
risk-prediction accuracy
AI-powered Veeva Vault QMS surfaced quality risk with 85% predictive accuracy.
View case studyDevelopment Cloud · Regulatory
$61K+
annual savings
Managed-services consolidation under USDM produced $61K+ in annual savings.
View case studyDevelopment Cloud · Clinical
3→1
tracking logs consolidated
Three disconnected eTMF logs moved into one Vault-based operating model.
View case studyRecognized by Veeva
Verified by Veeva, every year.
Veeva reviews services partners annually using customer feedback, project experience, and certified consultants. USDM’s current recognition spans Quality Cloud, Development Cloud, and Commercial Cloud.
Customer feedbackProject experienceCertified consultants
Capabilities
Areas we support across Development and Quality Cloud.
Development Cloud
RIM · submissions · content planning
Regulatory
Modernize RIM operations, migration, submissions planning, and AI-ready regulatory content models.
Case study availableVault Safety · pharmacovigilance
Safety
Plan validation, integrations, governance, and release readiness around safety processes and operating requirements.
Quality Cloud
controlled documents · signatures
QualityDocs
Connect document lifecycle, Docusign routing, signed records, and evidence so quality documents stay traceable.
Case study availabledeviations · CAPA · audits
QMS
Strengthen configuration, risk scoring, issue detection, and day-to-day quality execution inside Veeva Vault QMS.
Case study availableroles · curricula · adoption
Training
Keep role-based training, change impact, release communications, and adoption support tied to validated change.
What we do across the platform
The operating layer around Veeva.
Assurance & compliance
- Veeva validation, CSV/CSA strategy, and test evidence
- Cloud Assurance and release impact assessment
- Audit readiness, inspection support, and continuous improvement
Operations & governance
- Managed services, Tier 1/Tier 2 support, and admin advisory
- Workflow optimization and configuration governance
- Security, role, and access-model rationalization
Connected & AI-ready
- Data migration, metadata quality, and content readiness
- Integrations with Docusign and adjacent regulated systems
- AI readiness, intended-use framing, and human oversight
Why USDM
A strong platform deserves strong support.
Veeva gives regulated teams a powerful platform for critical work. USDM helps make that platform easier to trust, easier to operate, and easier to improve—connecting validation, managed services, AI readiness, integration, and adoption into one operating model.
USDM assurance layer
We help teams move from platform ownership to platform performance: fewer workarounds, clearer evidence, better release readiness, and stronger regulated adoption.
01
Choosing Veeva
Define the business case, Vault roadmap, governance model, and implementation path.
02
Implementing Vault
Configure, migrate, validate, train, and prepare teams for controlled adoption.
03
Going live
Stabilize workflows, support users, close gaps, and protect the validated state.
04
Optimizing value
Tune processes, automate handoffs, reduce friction, and improve measurable outcomes.
05
Looking ahead
Prepare data, controls, validation strategy, and operating models for AI-enabled work.
Proof in practice
Real work. Across the Vault landscape.
More customer stories
Clinical / Case study
Scaling eTMF Completeness for a Hyper-Growth Biotech
Bringing eTMF completeness workflows and disconnected tracking into a single system.
Read case study
Regulatory / Case study
From Legacy Systems to Intelligent Content Planning
Connecting validated Veeva RIM, content migration, and organizational change.
Read case study
Quality / Case study
From Fragmented to Flow: Enabling Compliant Veeva–Docusign Digital Workflows and eSignatures
Connecting QualityDocs and Docusign for traceable, compliant digital signatures.
Read case studyResources
A deeper view of what's possible.
Explore Veeva case studies, white papers, practical guidance, and video. Gated resources are delivered through their individual resource pages.
20 resources · Explore at your pace
Technology partnerships
Get more from Veeva. Build a stronger partnership.
Talk with USDM about your Veeva priorities, regulated technology adoption, or becoming a technology partner. Let's explore what's next for your team.