Every day, life sciences companies must deal with various events having regulatory implications and find the most efficient way to resolve them. Processes and data are often stored and managed in disparate systems and attempts at process automation often leave out intelligent or real-time insight that would bring about the desired business outcomes. Time-consuming, fragmented processes create product delays, increase regulatory risk, and result in poor business performance. Imagine a platform that enables process transformation and automation while simplifying, scaling, and maintaining regulatory compliance.

Introducing ProcessX

Today, product innovation is possible with the convergence of modern cloud technologies, development platforms, and artificial intelligence (AI). ProcessX is an intelligent, fully validated, GxP process automation platform built on ServiceNow. It simplifies regulated workflows and processes to drive greater efficiency and insight for better business decisions across your organization, and improves product quality and patient safety all while maintaining compliance. With these AI-infused capabilities, Quality and IT leaders gain greater insight into the entire product lifecycle and supply chain and minimize costly recalls or undetected systemic issues.
Built on Now logo
Built on Now means ProcessX has received the highest technical designation and certification for a ServiceNow Technology Partners application. As a native Built on Now application for the ServiceNow Platform, ProcessX has been designed and tested for fast, agile, resilient, secure, human, and connected digital transformation. Built on Now provides customers with One Platform, One Data Model, and One Architecture with the performance, security, and graphical user interface (GUI) of the ServiceNow Platform. Go to the ServiceNow App Store

Flexible Platform

Easily create and automate GxP processes in clicks – no code changes needed.
The Task Model Configurator includes out-of-the-box quality processes to get you up and running fast. New GxP processes are easily added and automated in a few clicks using rule-based decision making to dynamically select tasks, assign team members, and create a checklist to streamline and optimize workflow routing and execution. Intelligent Decision Tree functionality helps you choose the right workflows, manage your regulated events, and remove any guesswork. The ProcessX predictive modeling feature helps you build a learning model to predict events and outcomes based on your unique use case parameters.

Automated Processes

Designed from 20 years of life sciences business process and regulatory compliance expertise, ProcessX is built for pharma, biotech, and medical device companies with heavily regulated requirements. With Part 11 eSignatures and audit trails built in and automated validation and testing via USDM’s Cloud AssuranceTM subscription, compliance is no longer the reason for your lack of innovation. Start with out-of-the-box (OOTB), pre-configured processes based on life sciences best practices. Easily add new automated processes or modify existing processes to increase productivity overnight.

Out-of-the-Box Automated Processes
  • Non-Conformance/Deviation
  • CAPA Management
  • Change Management (Process & Product)
  • Audit Findings Response (AFR)
  • Supplier Corrective Action Request (SCAR)
Additional GxP Processes to Automate
  • Adverse Safety Events/Product Complaints
  • Device Master Management
  • Batch Record
  • Inspection Management
  • Risk Management
  • Product Registration
  • Document Management
  • Record Management
  • Submission Management
  • Return/Recall Management
  • Field Service Management

Accelerated Performance

Rapidly implement new digital processes to scale your operations and gain valuable insight from your processes and data to drive better business decisions and outcomes. Personalized homepages, dashboards, and notifications create a dynamic digital experience for each user to maximize productivity. ServiceNow’s open API platform also enables robust integrations with various collaboration tools and other enterprise systems you are already using.

Affordable Price

By leveraging your existing investment in ServiceNow, you don’t have to increase your IT footprint or overhead. The flat licensing fee helps you control IT costs and ensures access across your organization.

One Platform, One Data Model, and One Architecture
NOW includes your Non-Regulated and Regulated GxP Processess 

To learn more about ProcessX, download the datasheet:


Schedule a consultation with our team today to learn more.
Watch the demo video to see how the preconfigured, out-of-the-box processes work.
Digital Transformation in action

More Insights
Areas of Focus
Sorry, no matches found.
Thought Leaders

Leading experts in every Life Sciences field

Learn More

We use cookies to understand how you use our site and improve your experience. This includes personalizing content and advertising. Learn more.