GxP Workflow Automation
Design and deploy controlled workflows for regulated IT, quality, manufacturing, validation, post-market, and service operations on the Now Platform.
ProcessX and USDM make ServiceNow GxP-ready.
ServiceNow gives life sciences teams a powerful workflow platform. ProcessX adds the regulated operating layer: GxP workflow patterns, validation evidence, 21 CFR Part 11 controls, audit trails, change control, testing, and USDM services that keep the platform inspection-ready after launch.
Partnership capabilities
Where we strengthen regulated operations.
Validation Lifecycle Management
Manage requirements, risk, testing, deviations, traceability, release memos, approvals, and validation summary evidence across the full system lifecycle.
Part 11 and Audit Readiness
Embed electronic signatures, audit trails, access controls, change records, and review evidence into the workflow instead of chasing them after the fact.
Managed Optimization
Keep ProcessX and ServiceNow healthy through release impact review, regression testing, workflow tuning, support, and continuous improvement.
6-12 weeks
deployment window cited for pre-validated ServiceNow workflow launches on ProcessX.
75%
reduction in validation burden cited in ProcessX ServiceNow positioning.
17.5 days
reported SDLC cycle time after ProcessX deployment, down from 70 days in a customer quote.
25+ years
USDM life sciences compliance and regulated technology delivery experience behind the product.
ProcessX operating model
A regulated workflow layer for ServiceNow.
ProcessX helps life sciences teams extend ServiceNow into GxP workflows with connected requirements, risk, testing, approvals, audit trails, validation evidence, and ongoing USDM support.
Use-case intake
Start with the workflow that is costing the business time.
Most ProcessX demand starts with a regulated process that is stuck in email, spreadsheets, a generic QMS, or a heavily customized ServiceNow instance.
- Map the workflow, system boundaries, GxP impact, owners, records, and handoffs.
- Decide whether to adopt a pre-validated workflow or configure a controlled build.
- Define the measurable outcome: faster approvals, fewer manual steps, better evidence, or lower validation burden.
- Connect the buyer path to ServiceNow, Cloud Assurance, managed services, and AI governance where relevant.
Validated delivery
Build once with compliance designed into the workflow.
ProcessX should be positioned as the regulated workflow layer, not just another workflow tool with compliance language attached.
- Requirements, risk, testing, traceability, eSignatures, and audit trails stay connected.
- CSA-aligned validation reduces waste while preserving defensible evidence.
- GxP and non-GxP processes can coexist on one ServiceNow foundation with appropriate controls.
- Human review, role-based approvals, and release impact decisions remain explicit.
Run state
Keep the platform ready as workflows, releases, and AI change.
ProcessX keeps regulated workflows ready as ServiceNow releases, business processes, integrations, and AI-enabled automation evolve.
- Assess ServiceNow releases, ProcessX changes, workflow enhancements, and integration impact.
- Run regression testing, validation updates, periodic review, and evidence refreshes.
- Use workflow analytics to find bottlenecks and prioritize automation improvements.
- Prepare ProcessX workflows for governed AI agents and human-in-the-loop automation.
ProcessX value paths
Turn ServiceNow into a controlled operating layer for GxP work.
ProcessX gives life sciences teams pre-built and configurable workflow patterns for regulated IT, validation, quality, manufacturing, post-market, and AI-ready operations.
Regulated IT
Regulated ITSM and IT Quality.
Periodic review, user provisioning, IT change, incident, CMDB/CSDM, regulated inventory, release management, and access governance for GxP systems.
Validation
Validation lifecycle management.
Paperless validation, SDLC, test automation, requirements, risk, traceability, release memos, deviations, and validation summaries.
Quality operations
Digital quality workflows.
CAPA, deviations, audits, inspection readiness, supplier quality, and quality-event workflows where ServiceNow needs life sciences controls.
Manufacturing
GMP manufacturing workflows.
Logbooks, calibration, asset tracking, maintenance, environmental monitoring, holds, equipment qualification, and shop-floor evidence.
Post-market
Compliant contact center and AE intake.
Complaint, adverse event, and case intake workflows across web, email, social, phone, and service channels with human-reviewed triage.
AI-ready operations
Governed automation and AI agents.
Human-in-the-loop AI insights, agentic triage, workflow recommendations, evidence assembly, and monitoring under explicit governance.
ProcessX overview
See how ProcessX brings regulated workflow control into ServiceNow.
Watch the ProcessX overview for a quick look at how life sciences teams can digitize GxP processes, connect validation evidence, and keep controlled work moving on ServiceNow.
Resources
Additional ProcessX Resources
Explore ProcessX proof points, ServiceNow implementation guidance, and USDM services that help regulated teams move from workflow design to inspection-ready operations.
Datasheet
ProcessX Datasheet
Download the ProcessX datasheet for regulated workflow automation, validation lifecycle control, and ServiceNow GxP operations.
Video
ProcessX by USDM Life Sciences
A short ProcessX overview for regulated workflow automation and validated operations.
Video
Transforming Regulated ITSM with ProcessX
How ProcessX supports regulated IT service management, workflow governance, and compliance operations.
Blog
Q&A: Simplifying Regulated GxP Business Processes in ServiceNow
ProcessX and ServiceNow questions from a USDM webinar, including Part 11 and GxP workflow automation.
Case study
Clinical-Stage Oncology Company Automates Regulated IT Workflows with ProcessX
Customer proof for regulated IT workflow automation with ProcessX.
Case study
Rapid Deployment of Enterprise-Wide GxP Applications
A broader proof point for fast, audit-ready GxP application deployment.
Service
USDM Cloud Assurance
Continuous validation and compliance support for changing cloud and SaaS environments.
Partner
ServiceNow + USDM
The broader ServiceNow partner page for AI agents, workflow delivery, and regulated platform operations.
Official
ServiceNow Life Sciences
ServiceNow official life sciences industry page.
Technology partnerships
Want to learn more about our technology partnerships or become an official partner?
Talk with USDM about partner programs, regulated technology adoption, and ways we can help life sciences teams get more value from platforms like ProcessX by USDM.