Demand and inventory signals
Summarize forecast deltas, stockout risk, and replenishment exceptions from trusted sources.
Quality & R&D
Supply Chain
Agentic support for supply chain teams that need faster exception handling, better visibility, and less spreadsheet theater.
Traceability and planning support with governed data
USDM helps supply chain teams use AI agents for demand signals, supplier exceptions, inventory risk, and handoff support while humans keep planning and risk decisions.
Operating layers
Govern · Prepare · Build · Validate · Scale
Decision rights
Human-owned, evidence-backed.
Concrete workflow example
Supply chain exception and inventory risk packet
Faster visibility into shortages, late shipments, and supplier issues without handing the plan to a bot.
Inputs
- • ERP orders
- • inventory snapshots
- • supplier updates
- • shipment trackers
- • quality exceptions
Agent tasks
- • summarize demand and supply deltas
- • flag late or at-risk items
- • assemble issue context
- • draft a planner-ready packet
- • route to the human owner
Evidence output
- • source timestamps
- • inventory references
- • shipment history
- • review log
Where agents fit
Useful work, not magical work.
These are the places where a governed agent saves time without taking over the decision.
Supplier issue triage
Gather order, quality, and shipment context so supply planners see the problem before it snowballs.
Cold chain / serialization checks
Flag missing records, late events, or integrity gaps that need human review.
Cross-functional handoffs
Package the facts for quality, manufacturing, logistics, and customer-facing teams.
Use cases
What the team can actually do.
Track inventory, shipment, and supplier exceptions in one reviewable workflow.
Draft daily or weekly supply chain summaries from ERP, planning, and issue logs.
Surface late orders, shortages, and expedite candidates before they become crises.
Prepare exception packets for planners, buyers, and quality owners.
Support control towers without pretending the agent owns the plan.
Human decision points
Humans own the regulated decisions.
allocation
expedite approval
supplier escalation
service-level tradeoff
What agents cannot do
No hidden authority.
change a plan
approve an expedite
accept supply risk
override quality or service decisions
Controls and governance
The brakes are part of the design.
If the workflow touches regulated records or operational decisions, the controls need to be visible, testable, and boring.
Agents only summarize approved planning and operational sources.
Human planners own allocations, expedites, and risk acceptance.
Every output keeps the source record, timestamp, and reviewer visible.
Validation focuses on the workflows that matter: exception detection, routing, and evidence.
Human team role
Domain specialists stay accountable.
Supply chain leaders own planning, prioritization, sourcing decisions, and any change that affects service, quality, or cost.
Common systems
ERPplanning systemsshipment trackersquality logssupplier portals
Next step
Pick the first workflow worth doing properly.
Start with one bounded use case, prove the controls, and then decide whether the pattern deserves to spread.
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